The three emails
One goes to your customer — that is the front line of this product, and the only thing most people will ever see of it. The other two come to you: a weekly summary, and an immediate alert when a low review lands. All three are below, exactly as they are sent.
Hi Dana,
Ray here from Miller Plumbing. Thanks for calling us out on Tuesday for the burst pipe — glad we could get it sorted the same day.
If you have a minute, a short review helps other people around here decide who to call. Whatever you write is fine.
Leave a review on GoogleColumbus, OH · (614) 555-0148
- It carries the owner’s name, and replies go straight to Ray’s own inbox — the customer hired Ray, not a tool. (Delivery runs through our verified address so it lands in inboxes, not spam.)
- It names the actual job. A generic “rate your experience” gets ignored and deserves to.
- No stars to pick, no “was it 5 stars?” gate — the button goes straight to Google.
- Nothing is offered in exchange. Not a discount, not a draw, not a thank-you credit.
- Unsubscribe is one click and permanent, and it says plainly why they got it.
Morning Ray — here is last week, in one screen.
Waiting on you: one deposit invoice (T. Nguyen, INV-2288) is held until you confirm the job is finished.
Worth a minute: 11 of your reviews still have no reply. Replying is free and it is entirely within your control.
Open the dashboardSwitch to monthly · Stop these emails
- Three numbers, then the one thing that actually needs him. Not a dashboard in an email.
- New reviews are counted in the same week, never attributed to a specific request.
- The Echo Score disclaimer travels with the number, every time it appears.
- Turning it off is in the email, not buried three clicks into settings.
Ray — a 1★ review landed on Miller Plumbing Co. about an hour ago.
“Charged me for a full repipe that was never done. Total scam operation, avoid these people.”
Two things you can do right now, both prepared in the dashboard:
Reply — a draft is ready; nothing posts until you approve it.
Check the policy angle — no matching customer record was found in your invoices.
That is a signal, not proof. If your records agree, the report draft is one click away.
- This is the one email that interrupts — a low review hurts most in the first hours, and that is exactly when owners go searching for help.
- The review is quoted so he knows how bad it is before opening anything.
- Both next moves are named and already prepared. No “log in to learn more”.
- No promise that anything gets removed — “signal, not proof” travels with the alert.
☐ You may send me a one-time text after the job asking how it went. Message & data rates may apply. Reply STOP to opt out anytime. Agreeing is not a condition of hiring or purchase.
Print it, add it to your estimate template, or paste it into your booking form. Keep the signed or ticked copy — that record is what protects you. US law allows lawsuits of $500–$1,500 per unconsented text, and the defendant is the business on the message, not the software.
No consent on file? No problem — the request goes by email instead. EarnedEcho will not send a text for a customer without the consent box ticked.